Can AI Fix What’s Wrong With Customer Service?

Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality.

Read on Knowledge at Wharton

Wharton Degree and Non-Degree Options

Wharton educates and empowers the best minds in the business. » All Programs

A small group of four people walking outdoors, each wearing a t-shirt with the name of a currency printed on it: Dollar, Rupee, Euro, and Rand. They appear to be engaged in conversation and smiling.

Undergraduate

Business and liberal arts within an Ivy League
education.

A confident individual with braided hair stands in the foreground, smiling, while a diverse small group of people converses in the background outside a building with steps and flowers.

MBA

Analytic thinking combined with active, reflective
leadership.

MBA for Executives

Earn the same Wharton MBA as a member of one of three dynamic cohorts.

Doctoral

Building the next generation of business
knowledge.

A group of people walking outdoors in a sunny, tree-lined park setting. They are engaged in conversation and carrying folders or electronic devices.

Executive Education

Individual and corporate programs to advance careers and organizations.

A person wearing glasses is looking at a computer screen with a focused expression. They appear to be working or studying in an office environment.

Wharton Online

World-class business education accessible
to the world.

Wharton Academy

Wharton Academy empowers students aged 18-25 with essential business skills through immersive in-person experiences.

A small group of young people engaged in a collaborative discussion around a table, with laptops open.

Global Youth Program

Programs for pre-collegiate students to explore
complex business challenges.

By the Numbers

Faculty

Undergraduate and Graduate Students

Executives in Programs

Research Centers

Alumni Clubs Around the World

Alumni

About Wharton

Bold text reading "The Wharton Way," likely representing a slogan or motto related to the Wharton School.

Our strategic plan guiding us towards greater influence, innovation, and engagement.

Learn More

Our strategic plan guiding us towards greater influence, innovation, and engagement.

Learn More

How the next financial crisis starts

Prof. Benjamin Keys in Financial Times

This Media Bias Detector Analyzes News Reports in Real Time

Prof. Duncan Watts for Knowledge at Wharton

A Step at a Time: From Cotopaxi to Antisana

Are Corporate Human Rights Practices Up to Par?

ESG’s Zicklin Bright Index evaluated 150 corporations and their human rights practices in 2023.

Wharton Beauty Trek: Merging Fashion, Innovation, and Global Business

Wharton MBA student is out of this world

Jameel Janjua discusses his interest in spaceflight, the fastest aircraft he has flown, the effect of supersonic speed on the body, attending Wharton, and his first time in space.