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Knowledge Wharton

Promises, Lies and Apologies: Is It Possible to Restore Trust?
In the workplace, trust is essential to day-to-day busines... More »

2002: The Year of the Apology
Earlier this fall, Safeway, a food retailer based in Pleasanton, Calif., took out radio and television ads apo... More »

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John C. Hershey

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Anheuser-Busch Professor of Management Science at Wharton; Professor of Operations and Information Management; Professor of Health Care Management



Research Publications Biography

Research Areas

Decision processes; health services research; operations management research

Current Projects

Lab and field studies investigating the effects of individual biases and problem framing on insurance purchase decisions. Analysis of public choice problems using experimental economics. Evaluation of patient utilities and probability estimates for medical outcomes. Development of improved diagnostic procedures.