Assistant Professor of Operations and Information Management
Research Areas
Customer behavior oriented operations and revenue management; herding behavior in services; sourcing and delivery choices; supply chain management.
Current Projects
Pittsburgh Symphony Orchestra, Wharton Sports Business Initiative, Greater Philadelphia Cultural Alliance, Rakuten Golden Eagles, (Revenue Management decisions), Comcast (Inventory Logistics).
Representative Publications
(with Alan Scheller-Wolf)
"Now or Later: A Simple Policy for Effective Dual Sourcing in Capacitated Systems” (2008). Operations Research, Vol. 56 (4) pp 850-864.
(with Laurens Debo)
"Joining Longer Queues: Information Externalities in Queue Choice" (2008), M&SOM (Forthcoming).
(with Laurens Debo)
“Models of Herding Behavior in Operations Management” (2009). Forthcoming in Operations Management Models with Consumer-Driven Demand.
(with Laurens Debo)
"Is it Worth the Wait? Service Choice and Externalities When Waiting is Expensive." Under review.
(with Krishnan Anand and Fazil Pac)
"Quality-Speed Conundrum: Tradeoffs in Customer-Intensive Services." Under review.
(with Kinshuk Jerath and Serguei Netessine)
"Revenue Management with Strategic Customers: Last Minute Selling and Opaque Selling." Under review.
(with Sang-Hyun Kim, Morris Cohen and Serguei Netessine)
"The Curse of Reliability: Outsourcing Restoration Services for Infrequent Equipment Failures." Under review.
(with Ramnath Vaidyanathan)
"Measuring Seat Value in Stadiums and Theaters: An Empirical Investigation." Under review.
Education
PhD, Carnegie Mellon University, 2004
Career and Recent Professional Awards; Teaching Awards
Management Science Meritorious Service Award 2009, MSOM Distinguished Service Award 2008. INFORMS JFIG 2007 Finalist, Wharton Sports Business Initiative Grant 2008, Fishman-Davidson Center Research Grants 2007, 2009, Wharton MACK center Grant 2007, William W Cooper Dissertation Award, 2004; Undergraduate Business Teaching Award, (Tepper School of Business, CMU) 2004; Carnegie Bosch Institute Fellowship, 2003-2004; William Larimer Mellon Fellowship, 1999-2002.
Academic Positions Held
Wharton: 2004-present
