Noah F. Gans Faculty Profile

Noah F. Gans
Associate Professor of Operations and Information Management

PhD, Columbia University, 1996; MPPM, Yale School of Management, 1987; AB, Harvard College, 1983

Research Areas
Service operations management; logistics systems; stochastic processes and the control of queueing systems

Current Projects
Effective management of telephone call centers. Analysis of container-inspection protocols at international ports. Effective simulation protocols for evaluating competing system designs.

Academic Positions Held
Wharton: 1995-present. Visiting appointments: Visiting Scholar, INSEAD

Other Positions
Associate, Booz Allen & Hamilton, 1987-1990

Career and Recent Professional Awards; Teaching Awards
National Science Foundation Service Enterprise Engineering (SEE) Award, 2008-2010; National Science Foundation Faculty Early Career Development (CAREER) Award, 1998-2003; First prize, INFORMS George E. Nicholson Student Paper Competition, 1995; Miller-Sherrerd MBA Core Teaching Award, 2000, 2004.

Professional Leadership 2003-2007
Associate Editor, Operations Research, 2000-2005; Associate Editor, Management Science, 2001-2005; Senior Editor, Manufacturing & Service Operations, 2003-2005.

Representative Publications
(with N. Bakshi)
Securing the Containerized Supply Chain: An Economic analysis of C-TPAT, OPIM Department Working Paper, 2007.

(with G. Knox and R. Croson)
"Simple Models of Discrete Choice and Their Performance in Bandit Experiments." Manufacturing & Service Operations Management 9(4), (2007).

(with S. Chick)
"Economic Analysis of Simulation Selection Problems." OPIM Department Working Paper, 2008.

(with Y. Zhou)
"Call-Routing Schemes for Call Center Outsourcing." Manufacturing & Service Operations Management 9(1), (2007).