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Knowledge Wharton

Microfinance: Learning from Developing Countries — and Past Experience
What lessons can providers of microfinance services in the U.S. learn from microfinance practices overseas? In... More »

The Feedback Loop: More Data Doesn’t Always Mean Better Customer Service
Customer surveys, customer feedback, customer loyalty programs: Despite all these tools, it’s still not clear ... More »

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Omar Besbes

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Assistant Professor of Operations and Information Management



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