Wharton Alumni Magazine
Spring 2005
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Marketing 100

Retail Research Takes Off

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Hoch and Baker, W'56 "That would be an enormous step forward, that students at the Wharton School would have a choice of graduating with a (focus on) retailing," Baker says. "I think when you look at just two years, we've made incredible progress."

Jay and Patty Baker, W'56 Hoch says Wharton is uniquely positioned to meet Baker's goals because of the divergent talent of the School's marketing faculty, talent capable of studying the entire supply chain, from sourcing products in manufacturing to getting them to market to retail sales.

"We have people interested in pricing, in assortment, in the supply chain. There is no other school that has that kind of depth," Hoch says.

Already the initiative is starting to act as a hub to bring these divergent groups together.

The advisory board membership list reads like a "Who's Who" of retail. It includes high-ranking officers from Williams-Sonoma, Safeway Inc., The Home Depot, J.C. Penney and Company, Tiffany & Co., Federated Department Stores, The Gap, Neiman Marcus Group Inc. and Walgreen's Co., just to name a few. The group is chaired by Baker, who remains a director of Kohl's Corp., after serving 13 years as its president.

Cody says the first thing Baker, Hoch and he did in setting up the Initiative was to look across a broad range of the retail spectrum—at apparel, grocery, department and home stores, etc.—and then put together a wish list of companies and/or executives who would be valuable to work with. It worked.

"We have some really terrific people," Baker says. "We've had many of them speak to students. It has been a rewarding experience both for them and for the students."

"We have developed some good ties to retailers through our advisory board," Hoch adds. "We have been able to open up some doors for potential access to either problems or data useful in furthering people's research."

He cites the advisory board's annual meeting this past January as evidence. During that meeting, marketing professor David R. Bell presented research he co-authored on the rise of company-owned retail outlets that compete with independent retailers who carry the company brand. For example, businesses like Liz Claiborne, Inc. and Polo Ralph Lauren Corp. now operate stores dedicated solely to their brands. Right down the road from those stores are often department stores that carry Claiborne and Polo brands. Why? Because manufacturers get more control over the way consumers encounter the product and the independently owned stores carrying the brands benefit from brand support supplied by the manufacturer.

Bell and his colleagues found that prices for goods sold at company-owned stores and at independently owned stores are higher than when the same goods are sold at independently owned stores alone. They also looked at conditions under which "demand at the company store complements or substitutes demand at the independent stores," according to their paper on the subject.

The Initiative's next big step is to award research funding for qualified faculty projects. Before the end of this year, Hoch, Cody and co-faculty director Louis Stern, WG'59, will help choose recipients for somewhere between $50,000 and $100,000 in grant money.

In some cases, successful research proposals may come directly from the Initiative's advisory board members. Hoch says he's looking forward to talking with many of them about company data they might consider making available to Wharton professors. "There's a lot of data out there and we have all sorts of high-powered analysts...That's exciting."

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